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Return Policy

Our Return Policy

You can initiate a return for most new and unopened items within 14 days of delivery for a full refund. We inspect all returns, items must be returned in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 30 days of delivery.  If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

You are responsible for both the outbound and return shipping costs unless the product is defective. To begin the return process, we ask you first contact us via email at customercare@sinksandfaucets.ca. Once we have received your request we will issue you a quote for both the outbound and return shipping costs. We will deduct these costs from your refund once the item is returned to us.

Can I get an exchange?
Sinksandfaucet.ca does not offer exchanges on products.

Product Return Process

All returns must be shipped back in the original condition. Please put your product in an appropriate and protective shipping box. Affix the shipping label to this package. Please do not affix postage labels or write addresses directly on the product packaging. Doing this may disqualify your items for a refund and you may be responsible for return shipping charges. Sinksandfaucet.ca is not responsible for products that are returned incorrectly or damaged during transit.

Please follow the below steps for your returns: ​

  1. Apply for a return request via email to customercare@sinksandfaucets.ca
  2. Once approved, follow the instructions sent to your email.
  3. Re-pack your return appropriately. We may provide the return label.
  4. Ship the package back to the address provided.
  5. Product is received, inspected, and approved by our receiving team
  6. Refund is issued to the original form of payment; it may take up to 10 business days to reflect in your account. Return shipping cost will be deducted from your refund (If applicable).

​Clearance sinks

Sinks sold as clearance are not returnable, they are final sale.  If there is a problem with your clearance sink order, please send an email to customercare@sinksandfaucets.ca

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